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Mike Spotten

Design is not the same as Art

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“Design is the process of going from an existing condition to a preferred one.” – Milton Glaser

In a talk Milton Glaser gave at the Guggenheim Museum in October he broke down the distinction between design and art. You should read the full article here, it lit a light bulb for me personally that I’ve been thinking of since.

Using his thoughts as a springboard, some of the best engineers I know are also great designers, and often delivering on the goals of the company through well thought out, well designed back end architecture that allows for increased stability and flexibility in the future. One engineer I’ve worked closely with was by far the best whiteboard strategist I’ve seen.

Part of the power of this thinking is using it to enable us to work more closely together, Product with Engineering, UX and Design, in constant communication, all problem solvers, all designers working towards the success being defined as when our customer finds success, when they are happy.

“Art’s power is mysterious and cannot be quantified,” he explained, “while design’s efficacy is measured by how well it delivers on a clients’ goal.”

Let me know what you think in the comments below.

Rapid Prototyping

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From The Four Agreements by Miguel Ruiz, “Your best is going to change moment to moment, it will be different when you are healthy as opposed to sick.”

I haven’t read the book, but the four agreements get posted all over social media.

I caught a nasty stomach bug, but luckily I have a great backlog of content I love to share.  It’s like movie day in elementary school. This talk by Tom Chi is very good and has actionable suggestions surrounding rapid prototyping, UX, and customer interviews.  Let me know what you think in the comments.

Video: Tom Chi on Rapid Prototyping & Product Management

Trepidation and Pushing Through

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My post yesterday on How To Define Your Product Vision took longer than most of my previous ones. I knew what I wanted to say and my personal process of focusing around a central goal in order to allow for clarity and more directed conversations but even so, I wanted to say a lot, make it concise, interesting and actionable.  That’s my goal with any instructional post I make and it was the first of it’s kind, so I had some trepidation.

A similar stall happened with the post I wrote on Habits. It was day 5 and I was stuck. I know it’s one of my weaker posts thus far. Not because the content isn’t valuable at a high level, but because it’s not directed or actionable enough. I decided for that day and for this mission of getting something out, it would have to do and I added a post to my content calendar focusing more on how to create better habits as well as a look at the book Hooked and how habits are associated with product development and viral loops in todays market.  So, through that painful, 2 hour back and forth about what to write and getting something up, just 5 days in to this experiment came some very positive learnings both about this exercise and the expansion of existing content.

In whatever you’re doing, be open to that learning.

I attended a webinar yesterday about goal setting led by Michael Hyatt. It was very high level, but the one thing that stuck out to me was a concept I’ve been trying to put into words and up to this point have been unable to. It’s been on the tip of my tongue.

Fear, uncertainty and doubt are three emotions that sneak up and keep you from moving forward for a variety of reasons, but in feeling those things as you’re doing something new and it means you’re probably on the right track. That is not to say that you should blindly go forward. You need to put systems in place to learn as you grow and adjust course, and the faster you can adjust the better the end outcome will be.  My post on Evolution was centered around that concept.

2016 was my best year yet in regards to goal setting.  I accomplished more and grew in both personal and professional capacities to a greater degree than ever before. Even so, I want to do even better in 2017 and that was the impetus for attending the webinar. I encourage you to do the same and keep learning and revisit those things that you already know really well from time to time. It’s likely you’ll pick up something new or a concept will spark a new idea off of old information.

How To Define Your Product Vision

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All the way back on Day 2 of my 31 days of blog posts, I asserted that to build great products you needed to Know Your Vision, inside and out. Understand your why and shout it from the rooftops, or at least be able to spit out an elevator pitch.

“People don’t buy what you do, they buy why you do it.” – Simon Sinek, Start With Why

I’ll expand that for the product managers out there to say that you can’t expect your team to blindly support what you’re building, but they will bend over backwards if they believe in why they are building it.

One of the most important responsibilities for a product manager is to inspire and lead their teams towards a common goal. No matter the size of the company or the size of your product, you need an overarching goal in order to create a strategy on how to get there. On top of that, your vision is the thing you point to in moments of doubt or to justify changes in strategy.

This goes beyond product and engineering. It should also guide marketing, sales and the team that will have to support your product before, during and after launch.

The way that I like to think about it is that you’re painting a version of the future that is better because of what you’re building. A future where what you’re building is delivering value to both your business and your customer and they’ve got big smiles on their faces.

For SpaceX, their vision is enabling human life on Mars.

Talk about a vision. I’m going to go out on a limb and guess that the product you’re building is not quite as grandiose in scope, but in this case size doesn’t matter. You should have the same passion and ambition behind your vision.

Before you can truly define your product vision you have to understand your product. As the product manager, that’s your job. You need to understand all aspects of your product, beyond the features to include:

  • Key Product Goals
  • Target Customers
  • Competition
  • Differentiation

One way to go about creating a vision is to follow the template from Geoffrey Moore’s book Crossing the Chasm.  All you have to do is fill in the blanks:

  • For (target customer)
  • Who (statement of the need or opportunity)
  • (Product name) is a (product category)
  • That provides (key benefit)
  • Unlike (the product alternatives)
  • Our product (statement of primary differentiation)

You’ll end up with a vision statement like this one I made up for mint.com:

mint.com
For the bill-paying member of the family who also manages the budget and is tired of tracking multiple accounts in order to have a clear financial overview. Mint.com is a web-based program that automatically ties in to all financial institutions and automatically updates in real time. It is optimized specifically for the everyman budgeter and is free to use.

It’s a fine vision statement but, it doesn’t get me jazzed and quite frankly it’s way to long. You want to shoot for short and sweet. Could I use it to point to and support my product decisions.  Sure, but getting engineers and salesmen to recollect it and follow it is a stretch. Plus, it’s just not cool.

It’s a good starting point, and in fact is a great exercise to go through with your team and make sure that the foundation of the vision is solid throughout your organization. As the product owner it is your responsibility to create the vision statement, but along the way you should take the time to include everyone else that has a stake in the product and get their input. Involving your partners early and often will ensure that everyone is on the same page even before you distribute the clean, concise, dare I say, sexy final version.

Now, take that statement and break it down to it’s most essential pieces. What’s the heart of the product that you’re trying to create for your target customers. How will their lives be better and different in the future? Break that out and craft a statement or two.  Then take another pass and see if it gets you excited.

“If you are working on something exciting that you really care about, you don’t have to be pushed.  The vision pulls you.” – Steve Jobs

Is what you have now pulling you? Is it ambitious? Will it engage the troops when it’s time to kick it into high gear? Is it short and sweet? And most importantly, does it make sense?

If not, rework it until it does.  When you’ve got a vision that excites you and paints that better version of the future, then communicate it throughout your organization and ensure that everyone is inline, from the C-level down to your entry-level engineers.

With this, you’ve set the direction and everyone is moving together towards the higher purpose and a full understanding of your why, which ultimately makes your team more of a team.

Here’s a few examples that I like:

Amazon:
To build a place where people can come to find and discover anything they might want to buy online.

Patagonia:
To inspire and implement solutions to the environmental crisis.

Ikea:
To create a better everyday life for the many people.

Toys ‘R Us:
Put joy in kids’ hearts and a smile on parent’s faces.

Final thought:
One thing I liked about SpaceX’s mission is that before stating the goal they also said this “SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not.”

That is heart and passion and raw, real, truth.  So when you’re looking to create your vision, think about SpaceX and let it be a little raw.

Sharing

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Had a great meeting today with Phylly from Way Out Visual and I realized it’s already the twelfth and I haven’t let anyone know that this site exists…aside from word of mouth with friends. It’s been on my list, but I keep putting it off, day after day, with the priority being the writing. Well, that and the fact that then it would really be out there, rather than this pseudo corner of the internet thing I got going on.

So we discussed some strategies and she’s going to help me get out there starting tomorrow via social. On my own I’ll be writing a killer blog post and then following 0 to 100 in 3 days challenge from Pat Flynn. I’ll report back here, and share my learnings over the next few days.

It’s been a while since I’ve reported on the incremental improvements. If you look now you will find an About and Contact page. They should be chock full of…nothing, but they are there.  I’ve also changed the formatting and presets to make everything a little more presentable. I shifted from using the SumoMe pop-up to scroll box which asks users to join the newsletter when they scroll a certain percentage down the page.  One of my buddies was having issues where the pop-up wasn’t showing but his screen was being obfuscated with no way to exit out.

Till tomorrow.

Starting Hard vs. Starting Easy

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If you haven’t caught one of my previous posts on the subject yet, I believe deeply in the idea of just starting. It’s the first part of a simple formula. Starting + consistency = results. We’ll talk about what to do with those results towards the end of the month, but now the question is, how do you start?

There’s a saying by Mark Twain, “If you eat a frog first thing in the morning, that’s probably the worst thing you’ll have to do all day.” Basically, do the hardest thing you have to do on any given day first and then go down the list in reverse order, leaving the easiest tasks for last.

Then I read this blog post by Michael Hyatt, recommending that you do the easiest task first. For some of the very same reasons that I stated in my first post, in regards to forcing myself to write a post every day in December, Mr. Hyatt states that it’s about starting (Motion), getting some quick wins (Emotion) and Momentum.

In the end I think whether you tackle the most difficult task first or the easiest task first depends on a few factors.

  1. The size of the project. This could mean complexity or time, but if you have a massive project in front of you starting with a few quick wins and getting the ball rolling is a good strategy.
  2. Your expertise. Are you the expert? Kick ass! Dig in and knock out the hardest thing first.
  3. The scope of your day. What do you have on your plate for the rest of the day? Is a 3pm meeting looming that could go over, leaving you little time at the end of your day for a big-think project or do you at least need one cup of coffee under your belt.  Plan around your day. In fact plan the night before if you can.
  4. Your level of motivation. Some days you wake up ready to kill it; ready to take on the world. Don’t lose that magical momentum. It’s a gift, don’t waste it on easy tasks that will still be there after you’ve run your brain through the ringer.

With this blog I decided to start easy and ramping up the difficulty as days go by. Sending out the first string of emails, posting on Instagram and Twitter, all starting this week. The things that I’m definitely less comfortable with, than writing a few hundred words on strategies and learnings that have worked for me. I needed the momentum of starting and the backlog of content to feel like those things would be more successful, whether that’s true or not.

On the other hand, when I was working on a new feature for the website at my last job, I would often start by making a prototype of the most complex functionality as a placeholder, feeling like if I could get that piece working first, everything else would simply fall into place after that. If I couldn’t quite get it working I would then shift to easier tasks, and often times the roadblock I hit would become clear as I tinkered mindlessly. I like to call this the Don Draper effect.

“Just think about it, deeply, and then forget it. An idea will…jump up in your face.” – Don Draper

Of course, if I still had issues, then I could always reach out for help.

And, even though I shouldn’t have to state it again, I will. It doesn’t matter which path you decide to take as long as you just start.

Help

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There is a stigma in business of asking others for help. You’re hired for a job and in that moment you feel as if you’re expected to know every facet of it, and if you don’t they’ll see through the illusion…that you don’t know what you’re doing.

This expands beyond first jobs as well and into planning your future or diverging into a new career completely. More than likely (99.9%) there’s someone that’s done it before and will have valuable insight for you, but still you feel as if you have to go it alone.

Where does this all begin? This idea that we need to know it all and do it all on our own?

My family and I went to a holiday extravaganza at our local high school today.  There were booths to decorate cookies, color holiday drawings, make hats, sudo-stockings out of paper bags and Santa was there. One of the projects was to build a little tool box, with pre-cut wood, nails and a hammer. My son was struggling, trying to hold all the pieces together, position the nails and swing the hammer at the right angle. I watched and tried to offer help in as minimal way as possible, positioning my hand on the table so he could butt the wood up against it and give him some leverage, but even this was too much. He wanted to do it by himself.  And he did, and I am very proud.

But it made me think of all the times that I was struggling and help was there and I didn’t take it because I wanted to do it on my own, whether from pride or stubbornness or perhaps a want to get credit for the whole job instead of sharing the spotlight. Why was it so important to do it all by myself? Why was it so importnat for my son?

There are so many resources available to us, especially in the connected world we live in, to accelerate our learning and ease our path to the goals we set for ourselves. One of the best ways I’ve heard it expressed is in reference to professional athletes. Once they hit the big time do they sit back and say “I got this.” No.  They continue to look to the coach to help them refine and better themselves. Sometimes they have multiple coaches helping them with different parts of the physical attributes they need to hone while also having coaches that can help with visualization and mental challenges we all face.

Being the best you can at whatever you choose to do takes hard work and determination and as I’ve said multiple times now, starting followed by consistency, but that doesn’t mean you have to go it alone. You have to have that internal drive to push yourself, to do your best, and to keep going, but find a good mentor, find an online community for support, or find a coach and you’ll up your chance at success.

“Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little nudge, a little direction, a little support, a little coaching, and the greatest things can happen.”
– Pete Carroll, football coach

Motivation

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Saw this post on Instagram:

There will be days where you’re not motivated.
But the motivation comes after you show up.
Don’t start with the motivation – start with the doing.
– Sean McCabe @seanwes

I am such a fan of this line of thought.  In the past I would let my thoughts and underlying fears create a state of paralysis by analysis. During the time at Grumble Games there were days where I had no clue whether we were doing the right thing and hours later, talking about adjustments or whole pivots to what we were doing we’d be in the exact same spot we were before but with hours gone.

If you’re having trouble starting, or finding the motivation to push through, just start doing something. For me that often is writing. As I wrote about yesterday, I approach problems through a flow of stream of consciousness and break things down from there.  Sometimes that’s enough.

If it’s a design I’m struggling with, free sketching helps, or just building things in Photoshop with no real end goal in mind other than to get thoughts onto paper.  Spending 20-30 minutes just playing is often times enough to kickstart the idea train and lead to an extremely successful day of work.

If it’s something I’ve never done before at all, which is the tallest order, setting aside a clear set of time to do research followed by a break and then digging in to first steps has been a very successful tactic for me.  The first time I had to create a product roadmap I had no clue where to start and I avoided it until the very last minute, then spent a night throwing it all together. Since then I’ve used the research, break, first steps method and it always creates the momentum needed to drive me forward. Remember the best way to eat an elephant…one bite at a time.

One last thing, if you know deep down that you’re going to put it off until the last minute, don’t spend the hours fixated on the fact that you’re not working. All that will do is stress you out and kill the productivity you could be having later on. Go to the beach, or play video games, or read your book and let yourself be. It’s risky, but if all else fails creating misery for days leading into a cram session does you no good.  And to be honest, sometimes that pressure creates amazing things.

In regards to the quote, I’m a big fan of the seanwes community and the information they provide about making a living online. I highly recommend checking out seanwes.com and the podcast (I listen on iTunes).

Follow me on Instagram @mspotten for posts about my life, my family and inspiration.

Writing Habit

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An important part of my process as I face any problem is writing. I typically write out the problem, stream of consciousness style, then break it into a bulleted list and in turn create talking points or an action plan from that.

But, since I decided to take writing more seriously and create a writing habit I’ve found that this process has become even easier. Writing has helped me to plan out this blog, create the basis for the content and also, like yoga helps to clear my mind.

There are many benefits to starting a writing habit. At a very minimum, being able to communicate clearly and effectively through writing gives you a leg up in the business world. Writing out what you know about a topic increases your confidence and decreases anxiety. Starting a project with writing helps you to anticipate points of failure and alternatives that may be more effective or trigger additional avenues of thought.

When starting a writing habit, I recommend setting aside 10 minutes and writing whatever comes to mind. No agenda, just write.  At first 10 minutes will seem like a long time, but as you become more comfortable just putting words to paper it will fly by.  After you’re comfortable with 10 minutes, bump it up to 20 or set a word goal (ex. 1,000 words a day), and when you’re in beast mode, set aside a day a week to write down the topics you’re going to write about every week, which will lead to a more directed method to the madness.

There are a ton of sites dedicated to how to start a writing habit, just do a Google search, or Bing, or AskJeeves, your preferred search engine. I personally like this one, simple and to the point.

Also, if you’re looking for reasons why writing can help your business, this podcast over at seanwes has a ton of value. I agree with a lot of it, but feel like starting and layering in your business strategy is completely acceptable, because the important part is starting and staying consistent, whatever form that means for you. Have a plan to evolve (as I wrote about yesterday), but start.

Evolution

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In my vision for this site, I stated that I want to help people build better things, specifically creative based products, but feel these lessons can be applied more broadly.

And I still believe that to be the case, but after consideration I would restate it as such:

Give insight on how to build better creative products.

I anticipate doing this through personal lessons, book and article suggestions and guest writers.

Going off the theme of this post, that’s one type of evolution; evolving my vision to be more concise and direct.  But, the impetus for this post came from a stream of writing exercise in which I was trying to get to the root of why my posts didn’t feel as tied together towards that vision as I would like and how to resolve it.

Through that exercise I established that a key function of this blog at it’s onset is to invite you, the reader, into the journey of creating something from step one as well and the struggle was how to balance that with posts full of the depth that I consider valuable. This blog will evolve, serving as a roadmap for growth (and missteps), like the great Pat Flynn as well as building towards Reduce User Friction and the other pieces I wrote about in my post on strategy.

Allowing your product to evolve and in some ways show you what it’s intended to be is a freedom you have to be open to. Your path is not a straight line, there will be twists and turns. This does not mean following your vision blindly.  It does mean, if something doesn’t feel right or if something’s not working as you expect, step back, take a breath and identify the gap.

“If I had asked people what they wanted, they would have said faster horses.” – Henry Ford

Henry Ford’s quote about people asking for faster horses is thrown around quite a bit in reference to trusting your gut. Trusting your gut is an essential skill for entrepreneurship and leads us to have a better idea of what to test and the questions to ask, but eliminating customer research and following your intuition blindly is irresponsible. Take those assumptions, get out there and test them. That could mean observing people using similar products, split tests or running a survey. Depends on what you’re hoping to find.

As I get this further along I’ll share the user research and testing towards fine-tuning and optimizing this site.

Evolution – Belief: Optional / Participation: Mandatory